Problem: I cannot get my materials to upload.
Check to see that you have followed all the steps listed in How to Post Your Video -OR- Check to see that your proof of age is in .jpg, .gif, or .png format AND file size does not exceed 500KB.
Problem: After completing my registration, I did not receive any receipt from either Authorize.net (the company processing your credit card payment) OR from the Falcone Festival indicating my application had been received.
DO NOT RE-REGISTER! Check your SPAM folder first, and if what you are missing is not there within 15 minutes of your application, then contact the Applications Team and explain your problem, including your name, division, and the transaction number if you have it.
Problem: After completing my registration, I discovered a problem with either my personal information (missing or errors) OR with the video file.
DO NOT RE-REGISTER! Contact the Applications Team and explain your problem, including your name and division. (Most likely problems: I uploaded an incorrect file by mistake; I filled in personal information incorrectly)
Problem: My problem is not listed here OR the solutions suggested above did not work.
Contact the Applications Team and explain your situation, including your name, division, and the transaction number if you have it.
Questions?
For music questions contact Mark Cox, music coordinator (music@falconefestival.org)
For application/recording issues be sure that you have read Recording Guidelines, How to Post Your Video, and FAQ; if you still have questions, contact the Application Team at Applications@falconefestival.org)
If a credit card is not available, contact Scott Myckowiak, Falcone Festival Treasurer (treasurer@falconefestival.org), prior to March 29.