{"id":1828,"date":"2025-11-26T18:41:18","date_gmt":"2025-11-26T18:41:18","guid":{"rendered":"http:\/\/pes.ttc.mybluehost.me\/website_b1f48886\/?page_id=1828"},"modified":"2026-03-18T00:26:49","modified_gmt":"2026-03-18T00:26:49","slug":"troubleshooting-questions","status":"publish","type":"page","link":"https:\/\/falconefestival.org\/website_b1f48886\/falcone-competition\/troubleshooting-questions\/","title":{"rendered":"Troubleshooting &#038; Questions"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-custom-color-5-color has-text-color has-link-color has-regular-font-size wp-elements-93b5cda83c646477acf54c6f609087f6\"><strong>Problems with Application\/Registration?<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-6c531013 wp-block-group-is-layout-flex\">\n<p style=\"font-size:18px;font-style:normal;font-weight:500;letter-spacing:1px\" class=\"\">TOPICS <span class=\"wp-rich-text-font-awesome-icon wp-font-awesome-icon\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"plus\" class=\"svg-inline--fa fa-plus \" role=\"img\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" color=\"#e5ba22\"><path fill=\"currentColor\" d=\"M256 64c0-17.7-14.3-32-32-32s-32 14.3-32 32l0 160-160 0c-17.7 0-32 14.3-32 32s14.3 32 32 32l160 0 0 160c0 17.7 14.3 32 32 32s32-14.3 32-32l0-160 160 0c17.7 0 32-14.3 32-32s-14.3-32-32-32l-160 0 0-160z\"><\/path><\/svg><\/span><\/p>\n\n\n<nav class=\"is-responsive items-justified-center is-vertical wp-block-navigation is-content-justification-center is-layout-flex wp-container-core-navigation-is-layout-734eb2c2 wp-block-navigation-is-layout-flex\" aria-label=\"Menu 7\" \n\t\t data-wp-interactive=\"core\/navigation\" data-wp-context='{\"overlayOpenedBy\":{\"click\":false,\"hover\":false,\"focus\":false},\"type\":\"overlay\",\"roleAttribute\":\"\",\"ariaLabel\":\"Menu\"}'><button aria-haspopup=\"dialog\" aria-label=\"Open menu\" class=\"wp-block-navigation__responsive-container-open always-shown\" \n\t\t\t\tdata-wp-on--click=\"actions.openMenuOnClick\"\n\t\t\t\tdata-wp-on--keydown=\"actions.handleMenuKeydown\"\n\t\t\t><svg width=\"24\" height=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"><path d=\"M5 5v1.5h14V5H5z\"><\/path><path d=\"M5 12.8h14v-1.5H5v1.5z\"><\/path><path d=\"M5 19h14v-1.5H5V19z\"><\/path><\/svg><\/button>\n\t\t\t\t<div class=\"wp-block-navigation__responsive-container hidden-by-default\"  id=\"modal-1\" \n\t\t\t\tdata-wp-class--has-modal-open=\"state.isMenuOpen\"\n\t\t\t\tdata-wp-class--is-menu-open=\"state.isMenuOpen\"\n\t\t\t\tdata-wp-watch=\"callbacks.initMenu\"\n\t\t\t\tdata-wp-on--keydown=\"actions.handleMenuKeydown\"\n\t\t\t\tdata-wp-on--focusout=\"actions.handleMenuFocusout\"\n\t\t\t\ttabindex=\"-1\"\n\t\t\t>\n\t\t\t\t\t<div class=\"wp-block-navigation__responsive-close\" tabindex=\"-1\">\n\t\t\t\t\t\t<div class=\"wp-block-navigation__responsive-dialog\" \n\t\t\t\tdata-wp-bind--aria-modal=\"state.ariaModal\"\n\t\t\t\tdata-wp-bind--aria-label=\"state.ariaLabel\"\n\t\t\t\tdata-wp-bind--role=\"state.roleAttribute\"\n\t\t\t>\n\t\t\t\t\t\t\t<button aria-label=\"Close menu\" class=\"wp-block-navigation__responsive-container-close\" \n\t\t\t\tdata-wp-on--click=\"actions.closeMenuOnClick\"\n\t\t\t><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" width=\"24\" height=\"24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m13.06 12 6.47-6.47-1.06-1.06L12 10.94 5.53 4.47 4.47 5.53 10.94 12l-6.47 6.47 1.06 1.06L12 13.06l6.47 6.47 1.06-1.06L13.06 12Z\"><\/path><\/svg><\/button>\n\t\t\t\t\t\t\t<div class=\"wp-block-navigation__responsive-container-content\" \n\t\t\t\tdata-wp-watch=\"callbacks.focusFirstElement\"\n\t\t\t id=\"modal-1-content\">\n\t\t\t\t\t\t\t\t<ul class=\"wp-block-navigation__container is-responsive items-justified-center is-vertical wp-block-navigation\"><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/www.falconefestival.org\/website_b1f48886\/blue-lake-camp\/application-process\/\"><span class=\"wp-block-navigation-item__label\">Application Fees &amp; Info<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/falconefestival.org\/website_b1f48886\/falcone-competition\/required-repertoire\/\"><span class=\"wp-block-navigation-item__label\">Required Repertoire<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/www.falconefestival.org\/website_b1f48886\/blue-lake-camp\/competition-process\/\"><span class=\"wp-block-navigation-item__label\">Competition Process<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/www.falconefestival.org\/website_b1f48886\/blue-lake-camp\/competitor-eligibility-information\/\"><span class=\"wp-block-navigation-item__label\">Competitor Eligibility Information<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/www.falconefestival.org\/website_b1f48886\/blue-lake-camp\/competitions-frequently-asked-questions\/\"><span class=\"wp-block-navigation-item__label\">Competitions: Frequently Asked Questions<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/www.falconefestival.org\/website_b1f48886\/blue-lake-camp\/how-to-post-your-video\/\"><span class=\"wp-block-navigation-item__label\">How to Post Your Video<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/www.falconefestival.org\/website_b1f48886\/blue-lake-camp\/recording-guidelines\/\"><span class=\"wp-block-navigation-item__label\">Recording Guidelines<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/www.falconefestival.org\/website_b1f48886\/blue-lake-camp\/what-to-expect-as-a-competitor\/\"><span class=\"wp-block-navigation-item__label\">What To Expect as a Competitor<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/www.falconefestival.org\/website_b1f48886\/blue-lake-camp\/troubleshooting-questions\/\"><span class=\"wp-block-navigation-item__label\">Troubleshooting &amp; Questions<\/span><\/a><\/li><\/ul><ul class=\"wp-block-navigation__container is-responsive items-justified-center is-vertical wp-block-navigation\"><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/www.falconefestival.org\/website_b1f48886\/competition-overview-applications\/applications-cancellations-refunds\/\"><span class=\"wp-block-navigation-item__label\">Applications Cancellations &amp; Refunds<\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/www.falconefestival.org\/website_b1f48886\/blue-lake-camp\/getting-to-the-festival\/\"><span class=\"wp-block-navigation-item__label\">Getting to the Festival<\/span><\/a><\/li><\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/nav><\/div>\n\n\n\n<p class=\"\"><strong>Problem:<\/strong>&nbsp;I cannot get my materials to upload<\/p>\n\n\n\n<p class=\"\">Check to see that you have followed all the steps listed in&nbsp;<a href=\"https:\/\/falconefestival.org\/images\/stories\/Falcone\/How%20to%20Post%20Your%20Video.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">How to Post Your Video<\/a><br>&nbsp;vid-OR-<br>Check to see that your proof of age is in .jpg or .png format&nbsp;AND&nbsp;file size does not exceed 500KB<\/p>\n\n\n\n<p class=\"\"><strong>Problem:<\/strong>&nbsp;After completing my registration, I did not receive my receipt (E-ticket) from either Zeffy.com (the company processing your credit card payment)&nbsp;OR&nbsp;from the Falcone Festival indicating my application had been received.<\/p>\n\n\n\n<p class=\"\">DO NOT RE-REGISTER! Check your SPAM folder first, and if what you are missing is not there within 15 minutes of your application, then contact&nbsp;<a href=\"mailto:%20applications@falconefestival.org?subject=application%20problem\">the Applications Team<\/a>&nbsp;and explain your problem, including your name, division, and the transaction number if you have it.<\/p>\n\n\n\n<p class=\"\"><strong>Problem:<\/strong>&nbsp;After completing my registration, I discovered a problem with either my personal information (missing or errors)&nbsp;OR&nbsp;with the video&nbsp;file.<\/p>\n\n\n\n<p class=\"\">DO NOT RE-REGISTER! Contact&nbsp;<a href=\"mailto:%20applications@falconefestival.org?subject=application%20problem\">the Applications Team<\/a>&nbsp;and explain your problem, including your name and division. (Most likely problems: I uploaded an incorrect file by mistake; I filled in personal information incorrectly)<\/p>\n\n\n\n<p class=\"\"><strong>Problem:&nbsp;<\/strong>My problem is not listed here OR the solutions suggested above did not work<\/p>\n\n\n\n<p class=\"\">Contact&nbsp;<a href=\"mailto:%20applications@falconefestival.org?subject=application%20problem\">the Applications Team<\/a>&nbsp;and explain your situation, including your name, division, and the transaction number if you have it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-custom-color-5-color has-text-color has-link-color has-regular-font-size wp-elements-ab719c7a5eb924f7529c32cfcfd2d906\"><strong>Questions?<\/strong><\/h2>\n\n\n\n<p class=\"\">If a credit card is not available, contact&nbsp;<a href=\"mailto:treasurer@falconefestival.org?subject=Falcone%20Festival:%20I%20do%20not%20have%20a%20credit%20card\">Scott Myckowiak, Falcone Festival Treasurer,<\/a>&nbsp;prior to March 29<\/p>\n\n\n\n<p class=\"\">For music questions contact&nbsp;<a href=\"mailto:music@falconefestival.org\">Mark Cox, music coordinator<\/a><\/p>\n\n\n\n<p class=\"\">For application\/recording issues be sure that you have read\u00a0<a href=\"https:\/\/falconefestival.org\/website_b1f48886\/falcone-competition\/recording-guidelines\/\" type=\"page\" id=\"1450\" target=\"_blank\" rel=\"noreferrer noopener\">Recording Guidelines<\/a>,\u00a0<a href=\"https:\/\/falconefestival.org\/website_b1f48886\/falcone-competition\/how-to-post-your-video\/\" type=\"page\" id=\"1464\" target=\"_blank\" rel=\"noreferrer noopener\">How to Post Your Video<\/a>, and\u00a0<a href=\"https:\/\/falconefestival.org\/website_b1f48886\/falcone-competition\/competitions-frequently-asked-questions\/\" type=\"page\" id=\"1430\" target=\"_blank\" rel=\"noreferrer noopener\">FAQ<\/a>.\u00a0If you still have questions, contact\u00a0<a href=\"mailto:applications@falconefestival.org?subject=application%20problem\">the Applications Team<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Problems with Application\/Registration? TOPICS Problem:&nbsp;I cannot get my materials to upload Check to see that you have followed all the steps listed in&nbsp;How to Post Your Video&nbsp;vid-OR-Check to see that your proof of age is in .jpg or .png format&nbsp;AND&nbsp;file size does not exceed 500KB Problem:&nbsp;After completing my registration, I did not receive my receipt [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":13,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-right-sidebar","meta":{"nf_dc_page":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-1828","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Troubleshooting &amp; Questions - Leonard Falcone International Euphonium &amp; Tuba Festival<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/falconefestival.org\/website_b1f48886\/falcone-competition\/troubleshooting-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting &amp; Questions - Leonard Falcone International Euphonium &amp; Tuba Festival\" \/>\n<meta property=\"og:description\" content=\"Problems with Application\/Registration? 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